Casualty Claims Representative

The Casualty Claims Representative 2 role will be responsible to manage a mixture of Bodily Injury and Casualty claims of increasing complexity in the jurisdictions that Heartland operates.

What you will do...

•  Manages a caseload of minor to moderate complexity tort claims, including investigation of coverage, liability and quantum.
• Possesses thorough understanding of liability policy coverages and insurance legislation relative to the management of tort claims.
• Display sound economic judgement to support all financial transactions.
• Maintain fully documented claims files. Record and store documents to support file activity, and document action plans to support the file direction.
• Develop strong customer, broker and vendor relationships through personal accountability.
• Co-ordinates any necessary field investigation through retention of field adjusters, reconstruction engineers, etc. under the guidance of the team leader or specialist.
• Engages in settlement negotiations and will often be required to attend settlement meetings, private mediations and/or pre-trials.
• Maintains a diary system to ensure completion of outstanding tasks remains on track.
• Updates reserving and manages payments in accordance with company guidelines.

What you will bring...

•  Completion of Post-Secondary education or equivalent experience.
• 5 years experience in claims adjusting with experience in Casualty claims
• Possesses thorough understanding of liability policy coverages and insurance legislation relative to the management of tort claims. 
• Has knowledge and understanding of traumatic injury, medical terminology and the evaluation of claims for both general and special damages.
• Strong knowledge of the civil litigation process across Canada including relevant insurance case law and precedents
• Strong communication skills written and oral.