Casualty Claims Representative

- Employer
- Heartland Farm Mutual
- Location
- Waterloo, Ontario
- Starts
- Closes
- Job Category
- Insurance
- Job Type
- Full-time
The Casualty Claims Representative 2 role will be responsible to manage a mixture of Bodily Injury and Casualty claims of increasing complexity in the jurisdictions that Heartland operates.
What you will do...
- Manages a caseload of minor to moderate complexity tort claims, including investigation of coverage, liability and quantum.
- Possesses thorough understanding of liability policy coverages and insurance legislation relative to the management of tort claims.
- Display sound economic judgement to support all financial transactions.
- Maintain fully documented claims files. Record and store documents to support file activity, and document action plans to support the file direction.
- Develop strong customer, broker and vendor relationships through personal accountability.
- Co-ordinates any necessary field investigation through retention of field adjusters, reconstruction engineers, etc. under the guidance of the team leader or specialist.
- Engages in settlement negotiations and will often be required to attend settlement meetings, private mediations and/or pre-trials.
- Maintains a diary system to ensure completion of outstanding tasks remains on track.
- Updates reserving and manages payments in accordance with company guidelines.
What you will bring...
- Completion of Post-Secondary education or equivalent experience.
- 5 years experience in claims adjusting with experience in Casualty claims
- Possesses thorough understanding of liability policy coverages and insurance legislation relative to the management of tort claims.
- Has knowledge and understanding of traumatic injury, medical terminology and the evaluation of claims for both general and special damages.
- Strong knowledge of the civil litigation process across Canada including relevant insurance case law and precedents
- Strong communication skills written and oral.