Field Claims Representative (Greater Vancouver Area)

The Field Claims Representative contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience through the fair and equitable adjustment of moderately complex auto and/or property claims through personal contact with insureds, claimants, and witnesses.  Daily travel is required.

Job Responsibilities

• Provide exceptional customer service
• Interpret policy wordings, determine policy coverage and ensure appropriate reserving
• Investigate losses to determine liability, attending loss scene as required
• Evaluate relevant information from sources such as lawyers, medical providers and other experts
• Write scope and estimate of loss using property estimating software
• Negotiate with insureds, claimants, lawyers and insurers
• Coordinate services with vendors and service providers
• Adjust claim from inception to completion in a proactive manner
• Provide ongoing technical advice and guidance to junior inside claims staff
• Maintain accurate records based on company standards and policies within the claims system
• Supplement the National Catastrophe Team as required for Corporate Catastrophe Response in any region
• Remain up-to-date with legislative changes and trends in the insurance industry
• Perform other duties as assigned

• 2+ years insurance adjusting experience
• Working toward Chartered Insurance Professional (CIP) designation
• Strong knowledge of property estimating software, Xactware knowledge preferred
• Excellent communication and customer service skills
• Excellent investigative and analytical skills
• Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
• Detail oriented with a critical degree of accuracy regarding data entry
• Excellent negotiation skills

Additional Information

• Daily travel required
• Valid driver license with acceptable driving record
• Opening: we currently have 2 positions available
• Field of expertise: Strata and/or residential property claims
• Schedule: Monday to Friday during core business hours (Pacific Time Zone) reporting to the BC region

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