Licensed agent - Property & Casualty / Damage Insurance - Quebec and/or Ontario

GEXEL, a Quebec-based call center that stands apart for more than 20 years and offers internal development opportunities. 


We are looking for damage insurance licenced agents who care about the well-being of pets. We have the professional opportunity that combines these two realities. 


We are committed to training, guiding and supporting you in your career! Working at GEXEL is more than just a job, it's a dynamic environment where your potential will be propelled as far as you want it to go. There is a place for you with us! 


What’s in it for you: 

  • Hourly wage of $24.00;  

  • Work from home with equipment provided; 

  • More freedom with 1 day off for every 640 hours worked; 

  • Availability of accumulative vacation time beginning in the 3rd month of employment; 

  • Free access to a virtual medical care service (Dialogue) for you and your family; 

  • Benefits for when you need them (medication, dental, vision, life and travel  insurance plans); 

  • We prefer to grow with you: career opportunities based on your interests; 

  • Liability insurance, the licence, continued education and ChAD membership fees will be paid by Gexel; 

  • We know you'll like it here, that's why we have a referral program that offers up to $1000 (some conditions apply); 


Your responsibilities will be to : 

  • Respond to inquiries (inbound, outbound, emails and chat) from potential members and assess their needs; 

  • Educate potential members and enroll their pets in an insurance policy; 

  • Review enrollment and insurance processes to ensure they are adequate and accurate; 

  • Handle policy cancellation requests and attempt to retain customers; 

  • Provide any information requested by potential and existing members; 

  • Document all relevant information received from potential and existing members; 

  • Ensure that the appropriate policy requirements are met and submitted; 

  • Comply with regulations and procedures regarding confidentiality, insurance and other financial services; 

  • Communicate any criticism, sensitive situations or complaints to a team leader; 

  • Build trust with each customer to be an ambassador of the brand; 


What we are looking for: 

  • Fluency in French and English, both written and spoken; 

  • Meet the continuing education requirements; 

  • Flexible availability from Monday to Friday from 9:00 am to 8:00 pm and Saturday and Sunday from 9:00 am to 6:00 pm;  

  • Self-confidence, autonomy, thoroughness and strong interpersonal skills; 

  • Minimum of 2 years of successful sales in a high-volume business to business environment; 

  • Active General Insurance License - P&C in Ontario and/or Damage Insurance License in Quebec and good standing with regulatory agencies; 

  • Understanding of P&C / Damage Insurance product marketing trends; 

  • Ability to maintain the highest level of confidentiality; 

  • Ability to deal with clients in difficult situations; 

  • Representatives who are motivated to achieve high performance standards; 

  • Possibility to connect directly to your modem (by cable) and access to Internet connection, of course: minimum download and upload speeds of 60Mbps - the faster the better! 


By applying to GEXEL, you understand that if you are offered a position, it will be contingent upon a background check in accordance with GEXEL's employment policies. The background check may include some or all of the following, depending on the nature of the position: SIN validation, work permit, employment verifications, credit checks, and criminal checks for offenses related to the position being offered. 

related to the position offered. You will be informed during the hiring process of the verifications required for the position. We thank you for your understanding and wish you good luck in this process.