Field Claims Representative - Vancouver

Save
You need to sign in or
create an account to save a job.
Job Overview

The Field Claims Representative contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience through the fair and equitable adjustment of moderately complex property claims through personal contact with insureds, claimants, and witnesses.  Daily travel is required within Vancouver and surrounding areas. 


Job Responsibilities

  • Provide exceptional customer service
  • Interpret policy wordings, determine policy coverage and ensure appropriate reserving
  • Investigate losses to determine liability, attending loss scene as required
  • Evaluate relevant information from sources such as lawyers, medical providers and other experts
  • Write scope and estimate of loss using property estimating software
  • Negotiate with insureds, claimants, lawyers and insurers
  • Coordinate services with vendors and service providers
  • Adjust claim from inception to completion in a proactive manner
  • Provide ongoing technical advice and guidance to junior inside claims staff
  • Maintain accurate records based on company standards and policies within the claims system
  • Supplement the National Catastrophe Team as required for Corporate Catastrophe Response in any region
  • Remain up-to-date with legislative changes and trends in the insurance industry
  • Perform other duties as assigned
Qualifications
  • 2+ years insurance adjusting experience
  • Working toward Chartered Insurance Professional (CIP) designation
  • Strong knowledge of property estimating software, Xactware knowledge preferred
  • Effective customer service skills including empathy and concern for our customers
  • Excellent communication skills, both written and oral
  • Excellent investigative and analytical skills
  • Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
  • Good knowledge of medical and legal terminology
  • Detail oriented with a critical degree of accuracy regarding data entry
  • Excellent negotiation skills
  • Valid driver license with acceptable driving record
  • College/University degree is preferred

 

Wawanesa is proud to be one of Manitoba's Top Employers for 2022 recognizing that we are an exceptional place to work!

Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a stable environment for its employees in today’s challenging markets.