Risk, Claims Adjusting and Loss Prevention Analyst

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Risk, Claims Adjusting and Loss Prevention Analyst 

University of Alberta

Insurance & Risk Assessment

Competition No. - S105449163

Posting Date - Dec 13, 2022

Closing Date - Jan 09, 2023

Position Type - Full Time - Operating Funded

Salary Range - $72,757 to $101,397 per year

Grade - 11

Hours - 40

This position is a part of the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package which can be viewed at: Faculty & Staff Benefits.

Location - North campus. This role is hybrid with mix of remote and in-person.

Working for the University of Alberta

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Metis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is teeming with change makers, community builders, and world shapers who lead with purpose each and every day. We are home to more than 40,000 students in 200+ undergraduate and 500+ graduate programs, over 13,000 faculty and staff, 260,000 alumni worldwide and have been recognized as one of Canada's Greenest Employers for over a decade.

 

Your work will have a meaningful influence on a fascinating cross section of people—from our students and stakeholders, to our renowned researchers and innovators who are quite literally curing diseases, making discoveries and generating solutions that make the world healthier, safer, stronger, and more just.

Department summary

Risk Management and Insurance is focused on identifying, assessing and evaluating hazard risk that can impact the business of the university. This department is responsible for providing risk management advisory support for insurance, claims management, loss control as well as associated supports including oversight of insurance policies for the university, management of the self-insured claims fund and loss control processes as required by university insurers.

The university is committed to building an increased awareness and recognition that the management of risk is a shared responsibility at all levels of the University of Alberta, including staff, students and faculty. We are here to assist with various additional services, including information about insurance coverage and deductibles, submitting and reimbursement of insurance claims, legal agreement review (indemnification and insurance), certificates of insurance, waivers and informed consent, travel medical, liquor permitting on campus as well as drone usage

Position summary

This person must be detail orientated with strong administrative and organizational skills. This role requires that the individual is a quick learner with the ability to work both independently and collaboratively with minimum supervision in a highly dynamic and rapidly changing environment. They must also be able to work within a team environment, exhibiting problem solving, analytical and facilitation skills with stakeholders who experience a loss scenario. The individual must have exemplary written and verbal communication skills. Excellent time management skills and ability to multitask are required. This role is responsible for the process and administration of claims including validating coverage for insurability, assessing and evaluating associated invoices and financial transactions and for ensuring stakeholders comply with all University policies in a timely manner.

This position may be a part of an on-call team that will be required to respond on an afterhours call out basis when large emergencies or potential significant insurance claims occur on the University campus, at the Director's request. This person will be required to make decisions related to losses/items that are insured/not insured as well agreeing to associated financial costs up to a pre-determined threshold. Part of the claims work includes understanding the business continuity impact during these stressful situations.

As an essential member of a small team, the Risk and Claims Adjusting Analyst is responsible for staying informed of activities and initiatives within the unit and assuming critical tasks of the other Risk Analyst and/or other team members who are absent from the office.

This person must have the ability to work both independently and collaboratively with minimum supervision in a highly dynamic and rapidly changing environment. They must also be able to work within a team environment, exhibiting problem solving, analytical and facilitation skills to guide university departments/faculties, contractors, and facilities staff during a loss situation. The individual must have exemplary written, verbal and analytical skills with strong attention to detail. Excellent time management skills and ability to multitask are required. You must be able to assess and evaluate complex legal and accounting documentation as part of claim settlement procedures.

 

The primary role and responsibility of this position is to oversee,facilitate and administer the University's claims management process. This individual is responsible for guiding all stakeholders including but not limited to; university's administrators, faculty, researchers, staff, students, volunteers, emergency response/remediation contractors, brokers, third party adjusters, legal support services and third party claimants, through a process that ensures insurable loss or damage is conducted within university policy guidelines, within scope, reasonable cost and in a timely manner. The Analyst requires strong administration skills including attention to detail, financial acumen, organizational, communication, and facilitation, skills to guide stakeholders through a process that meets insurer/insurance fund reporting requirements to support reimbursement and/or recovery of funds for insurable losses.

Duties

Reporting to the Director, Risk Management and Insurance, the Risk Analyst is responsible for

• Facilitating, adjusting and managing all claims for all policy lines within the Universities deductibles;

• Oversight, facilitation and administration of third party adjusters including insurers and/or thirty party claim administrators as applicable;

• Management and administration of the university claims management databases including quarterly and adhoc report generation;

• Facilitation, monitoring and reporting for the University's Insurer Loss Prevention processes;

• Risk Management and Loss Prevention & Initiatives

• Oversight and administration of monthly claim payment and reconciliation processes

• Contract Review including recommendations on indemnification and insurance clauses

• Other Administrative Duties including certificates of insurance, waivers, university liquor permits as required

Other responsibilities:

• Be knowledgeable with applicable insurance regulatory frameworks;

• Be familiar with estimating software to evaluate and support claim settlement;Developing and implementing claim systems, procedures and communication pathways that will increase claim service and support to university stakeholders while streamlining administrative processes that will prevent and/or reduce risk to the institution;

• Participation in the procurement process of selecting and approving university restoration contractors and other specialty service providers including the university's third party claim administrator and/or external adjusting services as required;

• Management and administration of the university's claim management data base including opening, updating and closing a claim file to ensure accuracy in financial reporting (including monitoring limitation periods);

• Gathering, storing and retaining all relevant facts and documents to file and report claims in a timely manner to internal and external stakeholders of the University including the Director of Risk Management and Insurance as well as university brokers and insurers as applicable;

• Interpreting and reviewing legal agreements, insurance policy wordings, coverage and deductibles to support recovery of payment from university insurers, third parties and/or reimbursement from the university's self-insured fund;

• Responsibility for processing and reconciling the settlement of individual and departmental claims including interim and final claim payment accounting transactions that includes review of scope, invoice payment as well as department reimbursement;

• Oversight and responsibility for subrogation proceedings including monitoring and follow up for limitation periods;

• In the course of their work, the Analyst will identify potential sources of risk and/or events that could increase frequency and/or severity of harm to people, property and/or security including increased exposure to theft;

• Engages the universities insurance broker to provide updated loss runs prior to January 31 of each year. Uses this information to ensure all claim management databases are updated to reflect status and payments, reviews and engages with broker to advocate settlement on behalf of the university, advised team and the Director of any concerns and/or potential denial of claim.

• Provides advice and technical assistance to clients in all claim and insurance matters (as required) including legal documentation and requirements;

• Provides updated and timely information regarding the university's insurance programs, policies, procedures, practices, and financial administration that will assist an external adjuster or insurer in the administration of claims;

• Generates regularly scheduled reports to oversee and proactively identify quality and service issues with a third party administrator or external claim adjusting services. Provides regular updates to the Director of Insurance and Risk Assessment on status of the university's claim portfolio.

• Reviews claim reports and adjuster (and insurer) claim transactions to ensure claims data and reporting accuracy;

• Assists a third party claim administrator (external adjusting service) and insurers adjuster by providing details and information on incidents including the proximate cause of such incidents that could result in claims for or against the university

Qualifications

• Technical education and demonstrated senior experience in claims management and insurance is a requirement for this position.

• Supplementary education and experience including an undergraduate degree in commerce or business, insurance, risk management, safety, legal is also preferred.

• Education must include claims as well as property and casualty insurance (or relevant related experience).

• Strong conceptual and analytical skills including data management; and 7-1O years of experience in the insurance industry.

• Completion of a program in the following professional industry designation is a requirement: CRM, FRM, CIP and FCIP, or equivalent.

How to Apply

Apply Online

Note: Online applications are accepted until midnight Mountain Standard Time of the closing date.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

The University of Alberta is committed to an equitable, diverse, and inclusive workforce. We welcome applications from all qualified persons. We encourage women; First Nations, Metis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression; and all those who may contribute to the further diversification of ideas and the University to apply.

 

To apply, please visit: https://apptrkr.com/3778190

 

The University of Alberta is committed to an equitable, diverse, and inclusive workforce. We welcome applications from all qualified persons. We encourage women; First Nations, Metis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression; and all those who may contribute to the further diversification of ideas and the University to apply.