Education Coordinator – CIP Program (IIBC)

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Department:       The Insurance Institute of British Columbia – IIBC

Reports to:         Manager, IIBC

Hours:                 8:30 a.m. - 5:00 p.m.

Job Summary:   The Insurance Institute of BC is a not-for-profit organization that provides educational and professional development opportunities to the property and casualty insurance industry.

The successful candidate is responsible for managing the CIP program.  With support and assistance of the manager and the volunteer council, this organized individual will recommend course offerings, hire the instructors, register the students and assist with the exam process.

Duties & Responsibilities

  • Analyze historical trends, survey students, and prepare course schedule for each of three semesters
  • Prepare and provide instructor documentation
  • Act as a resource and support for instructors
  • Create and summarize Instructors evaluations and provide feedback to instructor on a timely basis
  • Provide instructor on-boarding and training material
  • Create class products in client management platform and test for accuracy
  • Manage the online delivery platform for online class offerings
  • Support the exam team and exam proctors
  • Coordinate course locations including virtual platform
  • Manage textbook inventory and distribute textbooks to instructors and students
  • Manage student registration and payments
  • Respond to student inquiries in a timely manner and assist them with course selection as required
  • Plan and organize the Instructors’ Professional Days in coordination with the Education Committee
  • Support the Licensing Coordinator with licensing inquiries and course registrations

Skills & Attributes

  • Excellent organizational skills, project management skills, and analytical skills
  • Attention to detail and extremely thorough
  • Excellent customer service skills and communication skills
  • Ability to cultivate strong working relationships with both internal and external customers
  • Proactive, good judgment, strong problem solving skills, and an exceptional ability to multi-task
  • Ability to work effectively under pressure in a fast paced environment meeting challenging deadlines and multiple priorities
  • Eager to contribute to the success of the team by assisting in non-core responsibilities
  • Ability to work independently
  • Proficient with Microsoft Office (Word, Excel and Power Point), internet browsers, and email systems
  • Comfortable learning new computer applications and capable of being first contact for basic troubleshooting questions for multiple member-facing applications 

Qualifications

  • CIP designation or currently enrolled in the CIP program would be an asset
  • Insurance related employment would be an asset
  • 2 years of solid customer service experience required
  • A belief in the value of ongoing learning and professional development required

Vaccination Policy

Candidates will be expected to adhere to the Institute’s mandatory vaccination policy and provide proof of full vaccination for employment.

Employment Arrangement

This is a hybrid employment mode with 6 days per month working in-person in the office and the remaining days working from home.

TO APPLY: Qualified applicants, please submit a resume and cover letter to dbolduc@insuranceinstitute.ca prior to November 30, 2022.

The Insurance Institute welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. We thank you for your interest, however, only those candidates selected for an interview will be contacted.