Claims Adjuster

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Requisition ID: 
Number of Vacancies: 
Department: Legal (20000045) - Claims (30000078) 
Salary Information:  
$78,624.00  -  $98,280.00
Pay Scale Group:  8SA
Employment Type:  Regular
Weekly Hours:  35 hours Off Days: Shift:  Day
Posted On:  July 20, 2022
Last Day to Apply:  August 3, 2022
Reports to: Claims Manager 

The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud. The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."

General Accountability

Investigates, evaluates, and negotiates accident claims (both tort and no fault) for or against the TTC/TTC Insurance Company Limited/Toronto Coach Terminal or their employees. The role provides support services to the Section in the preparation of material for pending litigation, arbitration hearings and adjudication tribunals.

Key Job Functions

  • Conduct interviews, visit accident scenes, and obtain information to assist in the investigation process.
  • Evaluate and negotiate accident claims through reviewing evidence, establishing value of claims, and attending discoveries/mediations/hearings, etc., as required.
  • Prepare and maintain various types of reports, ensure adequate reserves, and ensure relevant regulatory requirements and legislation are adhered to.
  • Promotes a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. Provides leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.


Understand and apply administrative policies, processes, and procedures

Demonstrate specialized expertise and knowledge in the assigned field

Communicate in a variety of mediums

Use office technology, software and applications

Understand and apply relevant laws and regulations

Education and Experience

Completion of a post-secondary college diploma or university degree in a related discipline or a combination of education, training and experience deemed to be equivalent.

 A minimum of 5 years’ experience of accident benefits claims handling experience for this position 

Additional Requirements

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQ(IA+) community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Human Resources – Talent Management at (416) 393-4570.  Any information received related to an accommodation will be addressed confidentially.

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee. 

Note: All TTC Employees are required to be fully vaccinated as a precondition of employment in accordance with TTC's Mandatory Vaccination Policy

We thank all applicants for their interest but advise only those selected for an interview will be contacted.