Underwriter & Associate Underwriter

Agricorp is looking for an Underwriter and Associate Underwriter to join the Underwriting and Account Services team in the Program Delivery division. 

The Role

The Underwriter and Associate Underwriter is accountable for assessing, evaluating and making decisions about risks for existing and new customers within their authority limits. As the Underwriter and Associate Underwriter, you will be responsible for the underwriting and delivery of Agricorp’s risk management, grant and regulatory programs.

In these roles, you will:

• Assess application eligibility for enrollment in Agricorp programs
• Underwrite mid-term contract changes and renewals for customers
• Review and process financial transactions relevant to underwriting
• Engage other underwriters, specialists or the team leader as necessary to evaluate risks and make appropriate decisions
• Work efficiently and contribute to achieving departmental service-level metrics 
• Respond to underwriting phone calls in a contact center environment and serve customers by providing program information and handling escalations
• Deal directly with customers, agencies and producers and collaborate as necessary with other internal stakeholders to resolve client issues

Underwriter will also:

• Proactively provide information to help resolve issues and disputes by informing the specialist or team leader of discrepancies or irregularities that may lead to high risk
• Mentor and coach junior underwriting staff in risk assessment and decision making
• Review junior underwriting staff files and provide approvals while ensuring risk assessments are completed within authority limits
• Contribute to development of departmental SOP and workflows
• Participate in underwriting and program delivery initiatives, along with projects providing subject matter expertise

Job Status: 1 Permanent Underwriter, 2 Permanent Associate Underwriter

Location: The successful candidate must live in Ontario to perform this role

Work Status: full-time in office, remote or hybrid work arrangements available

Qualifications

• Post-secondary degree or diploma in a related field, such as mathematics, finance, commerce, business or agricultural sciences, or equivalent experience
• Two to five years’ related program and/or underwriting and risk analysis experience in insurance, financial services or the agricultural industry
• Experience in underwriting contact center and familiarity with operating within contact center metrics
• Proven track record of delivering exceptional customer service, quality and productivity results
• Experience in operating within standard operating procedures, quality frameworks, and workflow and policy administration systems 
• Completion of or pursuing Chartered Insurance Professional (CIP) designation or risk management courses an asset
• Working knowledge of related federal and provincial agreements and legislation an asset (e.g., Crop Insurance Act)
• Dispute and conflict resolution experience an asset
• Knowledge in reading and analyzing financial statements and documents an asset
• French language skills an asset  

Underwriter/Associate Underwriter jobs will be offered based on appropriate levels of skills and experience.

Key Competencies

• Initiative – Identifies and deals with situations and issues proactively and persistently, seizing opportunities that arise
• Analytical thinking – Interprets, links and analyses information and situations by breaking them down into component parts, and identifying patterns, connections and underlying issues
• Teamwork and collaboration – Works cooperatively within diverse teams, work groups and across the organization to achieve group and organizational objectives
• Achieving quality results –Focuses efforts on managing one’s self to achieve high quality results consistent with the organization’s standards and measures, while managing risk
• Critical judgment, decision-making and problem solving – Uses critical judgment to make decisions and solve problems involving varied levels of complexity, ambiguity, and risk

Background

As an agency of the Government of Ontario, Agricorp works with partners to contribute to a vibrant and sustainable agriculture industry. With more than 400 employees serving more than 47,000 producers province-wide, Agricorp delivers programs that help producers manage risk and remain financially secure. The agency was established in 1997 by the provincial government under the authority of the AgriCorp Act, 1996. Agricorp delivers a variety of programs and payments on behalf of the federal and provincial governments, including AgriStability, Farm Business Registration and Production Insurance. Please go to www.agricorp.com see the full list of programs for more information. 

Apply online

To apply for this position, please go to www.agricorp.com and click on current opportunities in the career section.

Please submit your application online for this opportunity.

We thank all applicants for their interest; however only those selected for an interview will be contacted directly.