Incident Analyst

Marketing Statement

As the largest operating company in the integrated TransLink enterprise, Coast Mountain Bus Company (CMBC) operates a fleet of clean-fuel conventional and community shuttle buses, zero-emission trolley buses, and passenger ferry SeaBuses in Metro Vancouver, the largest single transit service area in Canada.

At CMBC, one of BC’s Top Employers, we're committed to providing an innovative, healthy, and engaging workforce. This is reflected in our workforce of over 5,500 employees performing over 400 unique jobs, who are committed and empowered to deliver service that attracts nearly 1.1 million passengers daily and connects people, businesses, and communities in the Metro Vancouver region.

We have the important job of helping our passengers get to work, appointments, visiting with family and friends, and back again every day. Metro Vancouver relies on us, and we take that as a point of pride. 


Conducts driving-related accident analyses involving CMBC revenue and non-revenue vehicles and determines preventability.  Reviews accident/incident reports and video of the event, conducts interviews and reviews driving histories. Documents investigations, prepares reports, classifies accidents and injuries and renders adjudication of preventable or non-preventable collisions. Participates in adjudication appeals.  Participates in the development of accident/incident prevention policies and strategies and analyses accident/incident statistics. Provides accident information to other departments, as required, and liaises with other departments to establish accident/incident prevention or remedial training programs.


Conducts driving-related accident analyses involving CBMC revenue and non-revenue vehicles by reviewing and analyzing accident and incident reports and video, conducting follow-up interviews of accident witnesses and those involved, reviewing CMBC accident history and employee driving records and accident patterns. Documents investigations, prepares reports and classifies accidents, injuries and vehicle/property damage.

Renders adjudication of preventable, non-preventable or non-recordable collisions based on established standards of preventability.  Recommends the development/amendment of processes and procedures and modifications of vehicle specifications to rectify deficiencies.

Participates in accident adjudication appeals including receiving appeal requests from employees, confirming the circumstances and reporting findings to be used for further analysis.  Participates in developing service plans and completes evaluation notices summarizing accidents and adjudication decisions. Provides advice to management and staff on the adjudication process.

Participates in the development of accident/incident prevention policies and strategies, analyses accident/incident statistics and identifies trends in the types and causes of accidents.  Makes recommendations based on statistics to reduce the risk of accidents/incidents. Codes accident and incidents.

Makes recommendations with respect to the communication of information on specific accident investigations or initiatives. Prepares and delivers presentations on Accident Adjudication Policy and Procedures to promote the accident adjudication program. Liaises with other departments to establish accident/incident prevention or remedial training programs.

As and where required, must be available by cellular phone on a rotational 24/7 basis.



Basic police training at an accredited police department training facility plus courses in At Scene Accident Investigation and Advanced Collision Analysis or other relevant post secondary training which includes courses in investigation techniques, defensive driving systems and Hazard Avoidance techniques.


Four (4) years previous experience related to investigating and analyzing accidents and incidents. Must possess a clean driving record and professional driving experience. Experience in assessing and/or instructing drivers/operators for commercial vehicle operation is considered an asset.

Other Requirements

Strong analytical and investigative skills

Strong verbal and written communication skills

Good working knowledge of driver training programs

Good working knowledge of standard office software including word processing, and spreadsheets, and use of web-based systems

Other Information

Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.

Work Schedule

37.5 hours per week.

Rate of Pay

Salary starting from $68,564 per annum 

The Total Compensation Package includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan. Focus on your development through tuition reimbursement, training, and mentorship programs. Enjoy a variety of health and wellness programs, including access to gym facilities. Speak to us to know more about what we offer.

How to Apply

Please go to to apply for this position and view instructions on the process.

INSTRUCTIONS:  Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.

Please note that only those short listed will be contacted.

Having trouble applying?  Please view the System Requirements & FAQ's by going to

Equal Employment Opportunity

We are an equal opportunity employer committed to creating and supporting a diverse and inclusive workforce that is free of all forms of discrimination. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please reach out! We celebrate our inclusive work environment and welcome members of all backgrounds, skills and perspectives.

Accommodations are available on request for candidates taking part in all aspects of the selection process.  For a confidential  inquiry, simply email us at