Insurance Broker

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OTIP (Ontario Teachers Insurance Plan) is a member-focused, service-driven organization that puts people, both our members and our employees, first. We are committed to providing a positive work environment and to developing careers. We are hiring Insurance Brokers for OTIP and its Group of Companies.

Insurance Broker 

Based in Waterloo, ON.  Remote work options available for Bilingual candidates.

(Permanent and Contract positions available)

  • As a member of our Broker Service team, your responsibilities will include:
  • Directs or responds to telephone inquiries and written requests. This includes processing changes directly into the computer system, applying proper underwriting standards, assessing risks according to binding requirements, and answering general account inquiries.
  • Resolves product and service problems. This includes clarifying member complaints, determining the cause of the complaint, selecting the best solution and explaining it, expediting correction, following-up to ensure resolution, and making recommendations to management, as required.
  • Attracts potential members. This includes answering questions and providing information regarding products and services, obtaining ex-dates, and meeting or surpassing ex-date objectives to increase sales potential.
  • Prepares and drafts responses to routine correspondence.
  • Processes rewrites and remarkets following established new-business guidelines.
  • Files and documents records of insurance transactions and maintains and updates current rate manuals for all markets, as received, including new coverage announcements.
  • Maintains a comprehensive log and diary system, reviewing and flagging contentious issues for discussion with management, as required.
  • Provides quality service while adhering to customer service standards, keeping information confidential to protect operations.
  • Performs other duties within competence, as assigned.

If this opportunity sounds interesting, and you meet the following requirements, you might be the person we’re looking for. We need someone who has:

  • A RIBO and/or AIC licence is preferred or willing to obtain.
  • The ability to communicate in French is a strong asset.
  • The completion of or the commitment to complete the following three insurance courses or three equivalent insurance courses: CIP Principles and Practice, Property 1, and Automobile.
  • A minimum of one year’s experience in personal lines automobile and property insurance.
  • Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
  • Superior time management, project management and organizational skills to manage competing priorities.
  • Intermediate knowledge of Microsoft Office Suite applications.


OTIP is more than just a place to work. In addition to competitive salaries and industry-leading benefits, OTIP offers a work environment where your opinions are valued and expected! Our employees have the opportunity to provide feedback on departmental goals, to participate on committees, to work collaboratively, and to continuously improve their professional skills. We take pride in our employee programs, including health and wellness initiatives, charity involvement, social events and much more! To recruit the best, we offer the best. For more information on OTIP and its Group of Companies (TW, CURO), our company culture, and perks we offer, visit the ‘Life at OTIP’ page on our website.

If you are interested in this opportunity, please apply online.

OTIP and its Group of Companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity.  Upon individual request, OTIP and its Group of Companies will endeavour to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

OTIP and its Group of Companies is an equal opportunity employer and encourages applications from all qualified individuals. We thank all applicants for showing an interest; however, only candidates selected for an interview will be contacted.