Contractor Account Manager (Remote)

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We are currently recruiting for a Contractor Network Manager to join our team in Kitchener, ON.

The successful candidate will be responsible to establish and maintain relationships with all contractor corporate and franchise head office locations. The Contractor Network Manager will serve as a liaison between the contractors, the client, and Contractor Connection, along with implementing expansion of Contractor Connection programs.

Key Responsibilities:

  • Build and maintain strong relationships within key contractor organizations
  • Review network performance to provide client networks with recommendations.
  • Lead Performance Support Initiative Plans with individual locations to help improve and meet client and program expectations  
  • Organize, plan, and prepare for monthly and quarterly meetings with all brands


  • Minimum 10 years’ experience within insurance or restoration industry.

  • Minimum 5 years’ experience in account management within an insurance or professional services organization

  • Ability to review estimates for determination of technical accuracy, effective utilization of the software (Xactimate Level 1) and standard construction practice

  • Proficiency in building appraisal, scoping, and quantification of loss

  • Familiar with residential and commercial construction, restoration means and methods

  • Ability to inspect completed work and determine conformance with contract requirements and standard business practices

  • Strong analytical skills and an eye for detail

  • Able to pull, analyze, and present data and findings

  • Focused on customer satisfaction and quality service

  • Excellent verbal and written communication skills

  • Excellent time management and organization skills

  • Excellent negotiation and problem solving skills

  • Performance Management experience

  • Ability to travel if and when necessary

  • Bilingual English/French an asset