Commercial CSR
- Employer
- Robertson Hall Insurance
- Location
- London, ON
- Starts
- Closes
- Job Category
- Insurance
- Job Type
- Permanent
If you are an experienced Commercial Lines Customer Service Broker that wants to work in a great environment with a competitive salary, health benefits and bonus incentive, come join the Robertson Hall team. We have been providing a full range of insurance products to London and Southwestern Ontario for over 50 years and have earned a reputation from our clients, as well as many major insurance companies, for being a knowledgeable and professional firm to deal with. Our goal is to provide our clients with added value through professional advice and superior service.
Daily responsibilities include the following:
- Offering exceptional service to clients by assessing their needs and recommending solutions
- Providing a superior customer experience to prospects and existing clients
- An advocate for our clients to ensure satisfaction and retention
- Ability to professionally explain coverages and limits to clients, discuss products to address needs and gaps in coverage
- Review renewals for accuracy and remarketing
- Endorsement Processing
- Contribute to new business production by up selling and cross selling
- Preparation of submissions, proposals and applications
- Providing certificates of insurance
- Diligently follow up on accounts receivables and payments
- Frequently resolve problems and issues with respect to client policies
- Take claims information from clients
- Obtain, explain and exchange information with business representatives, clients, contractors/ suppliers, representatives of professional agencies/governments, the general public, salespersons and employees
- Maintain database of client conversations
- Develop new work methods, procedures, or manuals as required
- Attend training sessions and seminars as required
- Occasionally provide guidance, instruction, and direction for others
Qualifications:
- Minimum of 3 years of Commercial Lines experience as a licensed broker
- Certified Registered Insurance Broker of Ontario (RIBO)
- Strong customer service, organization and communication skills
- Attention to detail and accuracy
- Able to work independently and as a team player
- Advanced knowledge of Microsoft Office Products
- Familiar with Company Portals
- Sig XP experience would be a great asset
Please apply via e-mail to insurance@robertsonhall.com
We thank all interested candidates however only those selected for an interview will be contacted.