Field Adjuster

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Work at an award-winning top employer! If you are looking for an empowering and progressive place to build your career, then you’ve landed in the right place at BCAA. With our corporate Head Office in Burnaby and locations around BC, we offer a wide variety of opportunities all across the province. Go the extra mile and share our vision to be the most trusted organization in British Columbia, absolutely famous for doing the right thing. 

BCAA has been named one of BC’s Top Employers 2021!

What BCAA offers you:

  • It’s not in our nature to brag but we are proud of some of our achievements that recognize great employee culture. Some of our latest awards include being named as one of BC's Top Employers 2021, 2019 Platinum level Best Employer by AON and being recognized as a 2018 Outstanding Workplace by YWCA.

  • Our team members get to make a difference in the lives of our Members and their communities every day.

  • We pride ourselves in being open and transparent and in empowering our people to do great work while serving our Members. 

  • We enthusiastically support learning and advancement opportunities for our team members.

  • We are an equal opportunity employer that’s committed to accessible, inclusive employment. 

  • Our Regular Full-Time & Part-Time+ (working 20 hours or more per week) status team members are eligible to participate in our amazing Total Rewards Program which offers: Extended Health and Dental, Vision Care, Life Insurance, RRSP matching with company contribution to your pension, access to Incentive Programs, Team Profit Sharing, Employee & Family Assistance Program and more.

  • Team members at our Home Office also get to use our Shared EV (electric vehicle) Program, have access to our subsidized cafeteria and free fitness centre.

BCAA is searching for a Regular Full-Time Field Adjuster II!

The Field Adjuster 2 operates within the Claims Department and is responsible for the investigation and determination of Home Insurance Claims. 

Key Responsibilities

Investigate & Adjust Claims:
• Advises insured of the rights and obligations in accordance with the policy and the appropriate Insurance Act.
• Maintains a professional working relationship with the insured.
• Investigates the claim in order to determine if the policy will respond to the loss and guides the customer through the claim process.
• Interviews and/or takes statements from policyholders, claimants and witnesses.
• Reviews information including, but not limited to, estimates, photos and/or videos of property damage, proof of ownership, hospital records, and other pertinent information submitted to substantiate the claim.
• Receives and evaluates information to determine cost of loss.
• Sets and maintains appropriate reserves to maximum authority level.
• Ensures Service Delivery Partners are working within prescribed standards and meeting KPIs.
• Maintains updated, current and organized claims files in accordance with Claims Quality Assurance Guidelines.
Negotiate and Settle Claims:
• Negotiates a fair and cost effective settlement with the insureds, or insured’s legal representative either directly or through the services of retained counsel.
• Validates information, including but not limited to invoices and receipts.
• Processes payments in accordance with BCAA best practices and Claims guidelines.
• Assesses economic feasibility to pursue subrogation and proceeds where appropriate.
• Arranges disposal of salvage arising from settled claims in accordance with departmental standards.

General Responsibilities:
• Remains current on industry knowledge and incorporates information as appropriate.
• Participates in claims dispute resolution process as required.
• Makes significant decisions generally guided by established policies & procedures. • Carries out other related tasks and projects as assigned.


 • Education: Post-secondary diploma in business or related courses, programs, licenses (insurance related) and/or equivalent work experience..
• Experience: 5 to 8 years in an insurance/claims environment
• Technical: MS Office
• Valid BC Driver’s License with a clean driving record
• Excellent analytical skills
• Ability to handle challenging and stressful situations
• Demonstrated ability to adapt and be flexible to changing business needs
• Excellent listening skills
• Troubleshooting methodologies
• Excellent oral and written communication skills
• Demonstrated ability to meet deadlines
• Ability to work both independently and with other team members
• Demonstrated ability to be proactive when dealing with issues and challenges
• Excellent analytical and troubleshooting skills
• Excellent multi-tasking and organizational skills
• Preferred:
o CIP designation
o Second language


ICBC has moved to an insurance model that is driver based, where crashes will now follow the driver.  For more information on this change and how it may affect you, please visit

We aspire to be one of the best places to work for those who value integrity, teamwork and sustainability. Each of us will grow personally and professionally by doing engaging work with inspiring people.