Personal Lines Account Manager

Company Summary:  

HUB International’s vision is to be everywhere risk exists – today and tomorrow. Helping protect what matters most.  HUB continues to grow and we are seeking a dynamic Account Manager who can manage an existing book of Personal Lines business in our Windsor, ON office. This is an ideal role for a strong team player who is detailed oriented, enjoys working with people and can deliver results on required deadlines. This role will require a flexible individual to adapt to the growth of the business!

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for advancement and growth. HUB is a company where your contributions will make a difference.


  • Manage all aspects of an existing book of business; responding to inbound telephone inquiries from existing clients in a timely manner
  • Ensure new business and retention targets are met, including by means of re-marketing
  • Cross-sell and upsell of other insurance and financial products based on the minimum requirements to existing clients
  • Complete outbound calls as required for renewal review and special projects
  • Provide prompt response to all client inquiries by providing effective and efficient customer service to verbal and written inquiries
  • Resolve client concerns and complaints while ensuring that service excellence standards are met


  • Minimum High School Diploma or equivalent work experience
  • Minimum 2 years’ experience in the Insurance industry
  • Experience within Personal Lines insurance an asset
  • RIBO licensed
  • Team player able to work within Production and Service teams
  • Strong interpersonal and communication skills both written and verbal
  • Ability to work independently and in a team
  • Effective organizational and time management skills
  • Proficient in Microsoft Office: Word, Excel and Outlook
  • Experience with EPIC broker management system an asset

Core Values:

  •  Entrepreneurship - encouraging innovation and educate risk taking   
  •  Integrity – doing things right every time                              
  •  Teamwork – working together to maximize results   
  •  Accountability – measure and take responsibility for outcomes                  
  •  Service - serving customers, communities, and colleagues

HUB Total Rewards:

  • Monday to Friday Work Schedule
  • Employee Discounts on Personal Home & Auto Policies
  • 35 hour work week
  • Education Reimbursement Program
  • Competitive Salary
  • HUB Employee Referral Program – Award for successful hires
  • Paid Vacation
  • Corporate Cell Phone Program
  • Paid Sick Days
  • Recognition Programs
  • HUB Days – Paid Personal Days
  • Health & Wellness Initiatives
  • Group RRSP Company Matching Program up to 2% of Base Salary
  • Group Flex Benefits Plan
  • Corporate Discounts on Gym Membership
  • Company Paid Employee Family Assistance Program

HUB International offers a full spectrum of insurance and related services, including Property/Casualty, Home & Auto, Employee Benefits, Wealth Management and Risk Services, to a large and diverse client base. Internationally we are a leading insurance brokerage offering products and services with offices in Canada and the US. Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.

If you are a successful service broker (RIBO Licensed), enjoy a positive team environment and want to increase your take home pay through commissions, please apply now!

Please apply online: