The Insurance Council of British Columbia (“Council”) is the regulatory organization that licenses and regulates the activities of over 38,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted travel insurance agents in British Columbia.
The primary focus of this role is the handling of complaints. In addition, the Compliance Officer will provide guidance on inquiries on issues surrounding the responsibilities of licensees, as well as identifying trends that may have an impact on Council’s operations.
Why Work for Council?
Work with a great team of people in a rewarding career that makes a difference. We’re in a downtown location with plenty of amenities nearby. Council has a friendly and collaborative environment with a team who’s committed to protecting the public.
During the current pandemic we have established remote working procedures as well as health and safety policies to minimize exposure.
Who We’re Looking For
The ideal candidate will have a background in compliance and conducting investigations, ideally in a regulatory setting or in the insurance industry. The incumbent must have good report writing ability and the ability to communicate well with others.
Duties and Responsibilities
- Review complaints against licensees or former licensees to determine whether the matter is within Council’s jurisdiction, identify non-compliance with requirements and potential risks to the public which require investigation;
- Identify precedents;
- Draft and issue reminder letters where conduct concerns are identified but can be addressed remedially;
- Prepare and present reports and letters for consideration by a Review Committee and/or Voting Council;
- Prepare minutes of meetings as required;
- Assist the public in resolving complaints or concerns with licensees by providing information and direction where possible;
- Review, research and respond both verbally and in writing to inquiries;
- Prepare both external and internal written communications as required;
- Liaise with other departments as required;
- Identify emerging trends and work with the Manager, Regulatory Services to develop recommended courses of action;
- Remain current on legislation, practices and regulation;
- Handle other duties as assigned.
- 3-5 years’ experience in an investigations/compliance capacity within a regulatory or compliance setting within the insurance industry.
- General insurance experience is an asset
- Insurance or financial services certification (such as CAIB, CIP, CFP, CLU or CFE) is an asset.
- Valid B.C. driver’s license and use of a personal vehicle (some travel within the province)
- Conflict resolution and negotiation skills.
- Demonstrated analytical and judgment skills.
- Excellent oral and written communication skills.
- Excellent organizational skills and attention to detail.