Licensing Program Coordinator

Department:      The Insurance Institute of British Columbia (IIBC)

Reports to:        Manager, IIBC

Job Summary:  The Insurance Institute of BC is a non-profit organization that provides educational and professional development opportunities to the property and casualty insurance industry.

This well-organized individual is responsible for managing the licensing program including coordinating, proctoring and evaluating examinations.


Broker/Adjuster Level 1 Licensing Program:

  • Administer the Level 1 Licensing program registration and examination booking
  • Coordinate in-class licensing courses with various BC Colleges
  • Ensure student lists are received promptly from the colleges, enter membership and assist with online tutorial access
  • First point of contact for email and telephone inquiries pertaining to the licensing program
  • Manage student registration and payment
  • Proctor examination sessions in Vancouver
  • Support the virtually proctored examinations for students across BC
  • Mark examinations as required, provide grades to candidates and issue completion certificates
  • Analyze and report on success and failure rates
  • Issue invoices to colleges for administration and exam fees
  • Coordinate and proctor RIBO exams


  • Set up and manage products in Client Management platform
  • Update candidate records and grades in database
  • Report on the financial data associated with the Home Study and in-class licensing programs
  • In conjunction with the Manager, complete annual budget projection
  • Keep website current with up-to-date course information and registration forms
  • Support and participate in the Licensing Committee
  • Provide back-up and support to the customer service associate
  • Support the CIP Program Coordinator as required


  • Excellent customer service skills
  • Excellent organizational skills and attention to detail
  • Self-directed and have the ability to multitask
  • Strong communication and interpersonal skills
  • Good judgment and good problem solving skills
  • Ability to work under pressure and meet deadlines in a fast past environment
  • Ability to work independently and within a small team environment
  • Proficient with Microsoft Office (Word, Excel and Power Point), internet browsers and email systems
  • Comfortable learning new computer applications


  • Insurance related employment would be an asset
  • Two years of solid insurance experience in a customer service/call centre environment required
  • CIP designation or currently enrolled in the CIP program or hold a Level 1 insurance licence

HOW TO APPLY: Qualified applicants, please submit a resume and cover letter to: prior to October 21, 2020. 

The Insurance Institute welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. We thank you for your interest, however, only those candidates selected for an interview will be contacted.