Commercial Lines Customer Service Rep. (Toronto, ON)

Petrela, Winter & Associates, is hiring a Commercial Lines CSR for our Toronto location. This is a unique opportunity of joining a nimble, entrepreneurial, accomplished and well respected brokerage firm with a defined specialty and strategic advantage. Very little differentiates large Insurers or Jack-of-All-Trades Insurance Brokerage firms these days, so being part of a company with a very distinctive character and market focus allows for meaningful recognition, job satisfaction, and career success.


  • Generate automobile pink slips for renewals and endorsements
  •  Review and accuracy of policy documents prior to the delivery to the client
  • Prepare proposals for prospects in collaboration with account executive
  • Manage account documentation (i.e., routine inquires, quotes, binders, statement of values, insurance contracts, endorsements, cancellations, etc.)
  • Input claims, and new clients into Agency manager
  • Advanced knowledge of excel to create premium comparison and other spreadsheets
  • Creating policy binders to send out to clients
  • Check policy documents against binders issued
  • Assist with processing of mail and endorsements for the team
  • Prepare renewal requests to the clients 60 days in advance
  • Other duties as assigned 


  • Minimum 2 years insurance experience and at least 1 year in Commercial Lines
  •  University degree preferred
  • R.I.B.O license is preferred
  • Live within 45 minute commute of office location
  • Good interpersonal skills, presentation skills and attention to detail
  • Ability to be a self-starter with strong written and oral communication skills as well as organizational skills
  • Advanced skills in Outlook, Excel, Word and TAM

We are committed to providing accommodation upon request for applicants and employees with disabilities. If you require accommodation, we will work with you to meet your needs.