Team Leader, Accident Benefits

Team Leader, Accident Benefits

LOVE WHAT YOU DO 

Work is a big part of our lives, so it makes sense to choose a company that offers truly rewarding work. At Economical Insurance®, your contributions, creativity, and energy won’t go to waste. Our passionate culture and pioneering mentality infuse everything we do, which is why our one-million-plus policyholders know we’ll protect their homes, businesses, farms, cars, and pets like they’re our own.

We’re not afraid to see how far we can push the envelope to make insurance better. Our family of companies includes Sonnet, the only Canadian home and auto insurer offering a fully online buying experience, and Petline, the largest Canadian pet insurance company. We’re also preparing to become a publicly traded company, a once-in-a-lifetime career opportunity for everyone who joins our team.

If you’re looking for a company that takes care of its people — and its customers — and has a track record of doing big things, get ready to love it here.

What can you expect in this role?

• Reporting to the Manager, Accident Benefits, you are accountable for the leadership of assigned team members and technical direction to the
• Claims Representatives relative to performance and efficient handling of all aspects of claims.
• Providing guidance, on-the-job training, technical instructions and direct leadership to assigned staff relative to performance, productivity, personal conduct and adherence to processes and Corporate policies and procedures.
• Completing audits by reviewing and monitoring claims files and providing effective feedback.
• Fostering staff development by assisting with the selection of staff, conducting performance evaluations, providing ongoing and effective feedback, identifying training opportunities and keeping staff informed of changes to policies and procedures.
• Providing coaching and performance feedback to AB team by reviewing reports, discussing options, and developing action plans.
• Manage expenses and annual operating budget for the team.
• Initiating interviews for vacancies within the unit and making recommendations for new hires.

What do you bring to the role?

• Professional, friendly and courteous in all interactions, whether with customers or co-workers.
• Perform well in a busy operation and remain calm under pressure.
• Team player adaptable to a changing environment.
• Strong written and verbal communication skills.
• Minimum of 5 years' experience in Accident Benefits.
• Demonstrated organizational, negotiation, analytical and interpersonal skills are essential.
• University degree in any discipline or a college diploma in a related field or the CIP designation.

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it. 

We offer:  

• Competitive salaries, with potential for an annual raise and bonus
• Pension and savings programs, with company-matched RRSP contributions
• Generous time away, including vacation and personal needs days
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Two annual wellness campaigns — participants earn up to $300 each year to spend on almost anything supporting health and work-life balance (think things like spa days, daycare, pet grooming)
• An unlimited employee referral bonus program 
• Flexible work schedule
• Discounts on products and services

HOW TO APPLY

To complete the online application process, you’ll need to upload your resume and cover letter in one document. The posting will close at midnight on the deadline date; in order to successfully apply, please ensure your application is submitted by 11:59 p.m. the day before the deadline.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: hrsharedservices@economical.com.

Visit economical.com to learn more about us and what we’re up to.