Insurance Claims Coordinator

Insurance Claims Coordinator

One acting position (anticipated to end on January 17, 2021) – Toronto, ON

A Chartered Insurance Professional who keeps current with risk management and other industry trends, you welcome this opportunity to share your expertise as a valued member of the Toronto District School Board (TDSB) Business Services team.

Reporting to the Manager, Insurance and Risk, and calling upon your claims management background, you’ll investigate and evaluate insurance claims and make recommendations for settlement. As an Insurance Claims Coordinator, you will also provide support to the Manager in the day-to-day operations of the department, and act as a subject matter expert to staff, external providers and other parties.

PRIMARY DUTIES

As an Insurance Claims Coordinator, you will:

• Conduct investigations of insurance claims, including tracking and recommendation of settlement of claims within provided authority;
• Gather and analyze claim information and evidence from all relevant sources (e.g. claimants, service providers, etc.), and prepare file summaries and reports;
• Conduct site visits to assess risks;
• Provide advice on activities or situations to mitigate risk;
• Liaise with claimants, insurers, adjusters, brokers and external agencies and lawyers;
• Respond to inquiries regarding the Board’s insurance program and claims administration process;
• Represent the Board and/or participate in legal proceedings, hearings, mediations and arbitrations, including collaboration with legal counsel on claims matters;
• Review, report on, and conduct analysis on investigations, incidents and claims;
• Assist with the review of insurance policies, procedures and administrative process/practices and make recommendations to improve claims administration and delivery service;
• Develop, implement and maintain systems and processes to support effective claims administration functions;
• Ensure maintenance of claims, including accurate record-keeping and data entry of claims;
• Assist in the development and presentation of workshops, and training sessions, including providing training to schools and central departments related to insurance and risk management;
• Attend, and participate in, meetings, as required;
• Prepare/draft and communicate insurance and risk management documentation to stakeholders;
• Conduct research and analysis of insurance programs and industry trends;
• Maintain current with industry trends, including attending industry risk management seminars, workshops and conferences, and networking with Risk Management professionals representing school boards;
• Provide support to special projects, as required;
• Provide leadership in fostering equity and inclusiveness in the development and implementation of programs and services; and
• Perform other duties, as assigned.

QUALIFICATIONS

To take on the role of Insurance Claims Coordinator, you must have:

• University degree in a related discipline (e.g. Business Administration), including courses in insurance and risk management, with two (2) years’ progressively responsible insurance and risk management experience, or an equivalent combination of education and experience;
• Completion of the Chartered Insurance Professional (CIP) designation;
• Demonstrated experience in claims management;
• Knowledge of investigative procedures and techniques;
• Knowledge of principles, practices and theories of insurance and risk management processes;
• Discretion, judgment and ability to deal with confidential information;
• Strong negotiation, conflict resolution, facilitation and mediation skills;
• Strong analytical/interpretative and problem-solving skills;
• Strong research, organizational and time management skills;
• Strong written, oral and interpersonal communication skills, including presentation skills;
• Knowledge of related legislation (e.g., Insurance Act, Municipal Freedom of Information and Protection of Privacy Act, Occupational Health and Safety Act, etc.), and school board policies, procedures and protocols;
• Knowledge of related court proceedings and protocols, including mediation/arbitration procedures;
• Proven ability in promoting equitable practices which value inclusiveness and diversity; and
• Proficient computer skills, including spreadsheets, databases, word-processing, project management, presentation packages and related software packages.

Salary range: $74,461 - $89,363 per year

This Acting position, located at 5050 Yonge Street (wheelchair accessible), involves regular travel across the TDSB, and requires access to a reliable vehicle for Board business. You may be required to use safety equipment for site visits.

Please submit a resume and cover letter, by 12:00 noon, November 1, 2019, quoting competition #SCH II-19-0151NTE in the subject line, to:

application.submission@tdsb.on.ca

Only applicants selected for an interview will be contacted. Applications will not be acknowledged in writing.

We strive to meet the accommodation needs of persons with disabilities. Applicants are encouraged to make their needs for accommodation known in advance during the application process.

We are an equal opportunity employer and adhere to fair employment practices.