Director, Regional Claims - Operations

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Job Overview


The Director, Regional Claims Operations contributes to Wawanesa’s success by directing, planning, and implementing strategies and initiatives for the Region’s operations. The Director leads Regional Claims Operations providing service to our customers and continuous improvement to our process across their specified region.  In this role, you will oversee and ensure achievement of claims processing operations by driving superior customer service, superior results and championing continuous improvement.

This is an exciting opportunity to join our growing team. We are looking for an experienced P+C Leader, who brings both operational and strategic experience, while always striving for continuous improvement opportunities.


Job Responsibilities

  • Contributes to and support the development and evolution of Wawanesa's policies and practices with in their region’s operations
  • Identifies business needs and champions initiatives and be receptive to both employee resistance and acceptance, so that genuine understanding and commitment can occur.
  • Leverages data and metrics such as; performance, volume, and timeliness, service levels, etc. that support our ability to deliver industry best outcomes and consistently superior customer service
  • Stays abreast of industry, regulatory and company changes or trends as they relate to the insurance industry and adheres to all statutory and regulatory requirements, fair claims practices and local compliance requirements, including the monitoring of adjuster licensing
  • Oversees and coaches Regional Operations Leadership team to ensure the work environment is respectful, challenging and rewarding and employees are maximized to their full potential while contributing to the achievement of Wawanesa's goals.
  • Maximize efficiencies and outcomes by ensuring that resources and supporting groups are appropriately aligned with operating goals
  • Prepares and monitors budget for assigned area and monitors expense trends against claims volume and market variables
  • Oversee and ensure achievement and maintenance of all claims processing standards within established guidelines
  • Partner with multiple business units and other stakeholders to establish operational objectives and procedures
  • Manages other responsibilities and projects as they arise


  • Ten years Property & Casualty experience with three years in a leadership role.
  • Post-secondary education, and/or completed CIP or equivalent Property and Casualty industry designation.
  • Strong MS Office skills
  • Excellent leadership skills with the ability to influence and gain respect, credibility and confidence from others.
  • Ability to make excellent and well justified decisions in complex and high pressure situations.
  • Ability to develop and implement comprehensive plans and solutions that bridge complex issues that span across time.
  • Strong business acumen with excellent analytical and problem solving skills with the ability to recognize and identify critical issues.
  • Excellent interpersonal, presentation and communication skills with the ability to effectively convey ideas in a persuasive and eloquent manner.