Claims Advisor

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BFL CANADA is a leading employee-owned and operated commercial insurance brokerage and consulting services firm in 12 cities across Canada. The key to our success has always been our passionate and engaged team, now composed of 600 professionals with vast experience and expertise. Here at BFL, our motto is work hard, play hard and we’re not afraid to prove it! Our employees have the freedom to demonstrate their own creativity, leadership and entrepreneurship because we strongly believe in them. We are a national collaborative team that thrives in a fast-paced environment.

BFL CANADA is looking for a Claims Advisor for the Toronto Office!

As a member of our Claims Team, you will be reporting to the Ontario Claims Manager. If you’re looking for a dynamic work environment, keep reading!


  • Upon notification of a new claim, reviews the relevant policy and gathers all necessary facts and information and contacts the insurer.
  • Conducts analysis of claims and coverage and recommends solutions to coverage issues.
  • Provides technical expertise to internal and external clients regarding claims coverage.
  • Negotiates payments and reimbursements with the insurers on the client’s behalf.
  • Updates the client on the status of the claim as required.
  • Ensures that the Client Executive is kept current on the claims status of the account.
  • Enters and maintains current and accurate information in EPIC.
  • Maintains current and accurate files and documentation for each claim
  • Builds and maintains excellent working relationships with adjusters, insurers and related trades and suppliers.
  • Identifies any client or system issues that may arise to the appropriate individuals
  • Complies with all corporate policies and procedures.
  • Develops claims management reports and distributes reports to management and/or clients as required
  • Develops and distributes claim notification reports identifying major losses, trends or frequency for management and/or clients.
  • Mentors and supports the Claims team with problem files and difficult situations.
  • Participates in presentations to clients and prospective clients and/or Associations.


  • Minimum 3 years’ experience handling Property and Casualty claims.
  • Excellent knowledge of coverage and good analytical skills.
  • Strong problem solving skills.
  • Strong communication skills.
  • Ability to work well independently, as part of a team and with others throughout the organization.
  • Strong knowledge of Microsoft Office Suite.
  • Effective time management and organizational skills.
  • Customer focused and service oriented.
  • Strong attention to detail and precise.
  • Able to work well under pressure.
  • Previous experience with Lloyds Claims, an asset


  • You will be working in a thriving, progressive and well-established insurance brokerage company
  • Competitive salary, group insurance benefits, and RRSP matching plans from your first day
  • A culture that encourages and supports continued education

Our BFL Toronto office is located in beautiful downtown, in the core of the Financial District. Easily accessible by public transit, our office is close to a plethora of top-notch restaurants, ideal for enjoyable lunches or drinks after work.

BFL CANADA is an equal opportunity employer.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.