Group Sales & Service Associate

Our Group Benefits team is a leader in our target markets through service excellence and innovative technology and products. Influenced by our co-operative values, our team of experts work collaboratively with clients to deliver solutions that meet their business needs. As the Group Sales & Service Associate you provide exceptional client service and be the first point of contact for group benefit sales and renewals.


What you’re responsible for:

  • Executing the implementation tasks required to setup new business accounts, including liaising with various business units, reviewing new business package for accuracy and completion, and conducting client onboarding sessions.

  • Engaging with multiple stakeholders and applying expert knowledge of group benefits to provide timely resolution for client inquiries.

  • Monitoring and reviewing tracking data to coordinate the renewal process, including rate confirmation and preparation of finalized renewal documentation.

  • Analyzing amendments, extensions and termination of benefits requests and collecting the required information to process the request.

  • Sharing expertise and supporting the team and business partners in order to meet business needs and making recommendations to improve effectiveness.


What to expect:

  • You will travel occasionally.

  • Extended work hours may be required. 

  • You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate. 


To be successful:

  • You influence change and are committed to continuous improvement, in order to exceed client expectations.   

  • You leverage critical thinking skills to identify problems and proactively propose solutions.  

  • Your strong communication skills allow you to clearly convey messages.   

  • You’re an effective team player who shares knowledge to support your peers.  


To join our team:

  • You have two years of experience Group Insurance and/or client services.

  • You have a post-secondary diploma in a related discipline.

  • Having or working towards one of the following designations is an asset: GBA, CEBS, LOMA, HIAA or ACS.

  • You have basic knowledge of group benefits and product offerings, including an understanding how federal and provincial health and disability plans impact private insurance plans and what risk factors effect group benefits.


What we offer:

  • Training and development opportunities to grow your career with one of Canada’s Best Employers. 

  • Flexible work options and paid time off to support your personal and family needs. 

  • A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture. 

  • Paid volunteer days to give back to your community. 

  • A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.