Personal Lines Account Manager/CSR

Brokers Trust is a leading and truly independent Ontario insurance brokerage delivering expertise in a full range of products and services including Commercial Property and Liability, Personal Property and Liability, Automobile, Life, Health, Critical Illness and Travel. Brokers Trust has been providing innovative and comprehensive insurance and risk management solutions to Canadians since 1963

We are looking for a full-time Personal Lines Account Manager/CSR to join our team. The ideal person for this role needs to be reliable, detail oriented, customer focused, with good computer skills.


  • Provide professional customer service to new and existing clients
  • Work with various insurer portals
  • Correspond with underwriters
  • Recommend and advise on coverage
  • Review policies and coverages
  • Provide claims advice
  • Provide support to our team of producers


  • RIBO license in good standing
  • Minimum two years experience in personal insurance
  • Willing to work toward CAIB or CIP
  • Knowledge of Microsoft Office suite
  • Customer focus
  • Strong organizational skills and a proven ability to prioritize
  • Willingness to learn/Continuous Education
  • Excellent written and oral communication skills


  • Competitive Salary
  • 35 Hour Work Week
  • Education Reimbursment Program
  • Employee Referral Program
  • Paid Sick Days
  • Employee Group Benefits Plan
  • Discounted Employee Group Auto and Property Insurance