Supervisor, Business Excellence

Supervisor, Business Excellence

 

JOB SUMMARY

 

We are currently seeking a Supervisor, Business Excellence to join our growing team!

In this role the Supervisor – Business Excellence is responsible for overseeing the daily operations of the implementation team with a critical eye to timelines and balancing the workload. They promote collaboration with stakeholders to deliver quality system releases.

The ideal candidate has a minimum of 7 years in Property and Casualty experience, as well as a minimum of 2 years in a leadership capacity, who can bring thought leadership to our team, with the ultimate focus of meeting our strategic goals.

 

JOB RESPONSIBILITIES

  • Provide leadership and mentorship through coaching and feedback to communicate expectations for employee performance and facilitate sessions for the sharing of knowledge and best practices
  • Monitor the performance and workload of the team’s portfolio to ensure company benchmarks are met and lead periodic reviews for quality assurance purposes
  • Ensure adherence to policies, procedures and strategic guidelines
  • Identify and recommend policy and process changes to support quality releases, increase efficiency and provide superior service
  • Perform employee performance reviews, including annual performance review, consulting with management on issues
  • Execute interviews of potential candidates and on-board successful new hires
  • Support the development and implementation of business change for both short and long-term direction 
  • Monitor industry landscape to assess possible business practice improvements
  • Identify operational risk and recommend an informed course of action
  • Foster positive working relationships with internal and external parties, including networking at industry events.
  • Perform other duties as assigned

 

QUALIFICATIONS

  • Minimum 2+ years’ experience leading teams, projects and/or initiatives in a technically and operationally complex organization
  • 7 years Property and Casualty industry experience
  • Post-secondary education or related business experience
  • Completed or actively pursuing a Property and Casualty Industry Designation
  • Intermediate knowledge of Microsoft Office Suite
  • Strong leadership skills to positively influence team members and provide direction
  • Excellent planning and organizing skills, with the ability to develop and prioritize effective plans that define activities and contribute to resource allocation, timelines and cost estimates to consistently meet organizational goals
  • Excellent attention to detail with the ability to review information carefully and comprehensively
  • Excellent analytical and problem solving with the ability to select and implement best solutions
  • Excellent communication skills with the ability to present information in a convincing manner
  • Excellent decision making skills with the ability to provide justification
  • Excellent customer service skills
  • Adapts to change and performs effectively under pressure

 


Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, goal achievement plan, premium free benefits and a pension plan). Wawanesa provides a stable and rewarding environment for its employees in today’s challenging markets.