Manager, National Claims, Accident Benefits

<p>Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of&nbsp;knowledgeable and trusted professionals&nbsp;serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.&nbsp;The Claims Manager of a discipline, accident benefit&nbsp;is responsible to plan and lead the technical specialists in achievement of claims goals and objectives. The manager leads a specialist team for a claims discipline, accident benefit&nbsp;to maintain and ensure technical expertise in our people and our claims handling. Responsible to lead the technical specialists in claims handling and claims processes, standards, reserve practices, loss cost controls, external adjusting expense controls, audits and training, and is accountable for the results of their area. Responsible for ensuring the technical specialists receive the appropriate level of coaching and development and in conjunction with operational peers, ensures training and coaching of frontline staff. Accountable to manage the reserves, settlements and run-off within the Company and Corporate guidelines.</p> <p>&nbsp;</p> <p>What you&rsquo;re responsible for:</p> <ul> <li>Responsible for human resource activities for direct reports including setting performance objectives, performance management, reward/recognition and career development in partnership with staff. Commit to coaching and inspiring staff to grow in their position, develop their skills and future potential.</li> <li> <p>Establish and implement plans in the specific discipline that align with overall claims and company goals and objectives. Responsible for claims cost control in their discipline and to manage reserves and run off within Company guidelines. Accountable for reserve adequacy in their area.</p> </li> <li> <p>Responsible to manage and implement loss cost control programs, file reviews, service agreements, external adjusting expense control, claims handling policies and procedures, claims standards, reserving policy and training.</p> </li> <li> <p>Participate as a member of the National Claims leadership team. Work collaboratively with technical peers, operations managers and directors in achievement of claims goals and objectives.</p> </li> <li> <p>Monitor and analyze claims targets, workload and productivity within their discipline. Routinely review, analyze data and conduct analysis of trends.</p> </li> <li> <p>Identify development needs and gaps for technical training in the specific discipline to ensure technical expertise within the discipline. Assist with development of training material and identification of resources to deliver training. In conjunction with operational peers, responsible for the coaching and development of front line claims staff. Ensure training, coaching and development of claims staff to have expertise in delivering company processes and procedures.</p> </li> <li> <p>Responsible to enhance effectiveness of technical processes to provide consistent claims service delivery that enhances client engagement while controlling loss costs. Provide proactive identification and implementation of continuous business process innovations, loss costs controls and systems.</p> </li> <li> <p>Create a client service culture and embed client engagement into the claims operations, inspiring and motivating claims teams to be THE industry leader in client engagement.</p> </li> </ul> <p>&nbsp;</p> <p>What to expect:</p> <ul> <li> <p>You will travel occasionally.</p> </li> <li> <p>As a leader, strict confidentiality is required with respect to sensitive matters and employees&rsquo; personal information.&nbsp;</p> </li> <li> <p>You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate.&nbsp;</p> </li> </ul> <p>&nbsp;</p> <p>To be successful:</p> <ul> <li> <p>You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.&nbsp;</p> </li> <li> <p>You foster innovation and continuous improvement with a focus on client experience.&nbsp;&nbsp;</p> </li> <li> <p>You facilitate the adoption of change and create a high-performance culture through alignment of your team&rsquo;s work with organizational goals.&nbsp;</p> </li> <li> <p>You successfully convey messages and demonstrate openness to exploring alternative points of view.&nbsp;</p> </li> <li> <p>You use critical thinking to guide decision making and apply a strategic mindset to adjust business plans based on shifting priorities.</p> </li> </ul> <p>&nbsp;</p> <p>To join our team:</p> <ul> <li> <p>University/College degree</p> </li> <li> <p>Five years related technical industry experience and five (5) years successful supervisory or management experience.</p> </li> <li> <p>FCIP designation or equivalent which could include CIP and related management degree or designation is preferred and pursuing further development.</p> </li> </ul> <p>&nbsp;</p> <p>What we offer:</p> <ul> <li> <p>Training and development opportunities to grow your career with one of Canada&rsquo;s Best Employers.&nbsp;</p> </li> <li> <p>Flexible work options and paid time off to support your personal and family needs.&nbsp;</p> </li> <li> <p>A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.&nbsp;</p> </li> <li> <p>Paid volunteer days to give back to your community.&nbsp;</p> </li> <li> <p>A comprehensive total rewards package, including competitive salary, bonus, pension and benefits. &nbsp;</p> </li> </ul>