Branch Manager
- Employer
- Claimspro
- Location
- Terrace, British Columbia
- Starts
- Closes
- Job Category
- Insurance
- Job Type
- Permanent
Role Summary
Working for a national company, within a team oriented environment, the Branch Manager profile focuses on the management of branch services that deliver high quality, customer service oriented adjusting services within a critically fast paced environment driven by external events.
- To lead and manage staff, proactive customer contact with respect to quality and service issues while building the individual business reputation, training and development of staff and overseeing efficiency of operations.
- To foster a culture of recognition and high performance in an effort to retain employees.
- Mobility is an important criterion of the role. Travel is often required on a daily basis and at times may occur outside of regular business hours.
- The profile requires an individual with demonstrated leadership skills, a dynamic management style, and proven effectiveness and productivity within a management portfolio.
Competencies required to succeed
- Management abilities - demonstrated skills to effectively manage people and service, using a fiscally responsible approach and an entrepreneurial focus.
- Achievement Orientation - demonstrated initiative and resourcefulness to achieve desired goals and o objectives.
- Problem Solving - the ability to look at situations and barriers to creatively provide solutions that meet the needs of all parties in the best collective manner possible.
- Business Acumen - the ability to initiate and contribute to business development through visibility, displaying of technical expertise and networking.
- Initiative - must be able to proactively identify new opportunities within the industry and successfully lead those opportunities to conclusion.
- Service Orientation - Creates and sustains an organizational culture which encourages others to provide the quality of service essential to high performance.
- Leadership skills - the ability to lead people effectively.
- Determination - the ability to continue to strive for a solution despite obstacles from others and/or uncontrollable situations.
Responsibilities
Financial Management
- Responsible to meet or exceed revenue contributions and margins as applicable to the branch
- Responsible for the management and collection of account receivables
- Responsible for the management of adjusters billings and maintaining the level of interims as per company standards
File Quality / Customer Service
- In preparation for QA file reviews, review billings and fees in accordance with client billing expectations and corporate standards
- Handle insured and client complaints, monitor and ensure resolutions reached
- Review/analyze/sign adjuster’s reports, ensuring compliance/accuracy and efficiency
Technical Expertise and Support
- In conjunction with the other Subject Matter Expert Managers act in a consultative and advisory capacity on claims matters and technical issues such as: liability determination, investigation, policy interpretation, settlement negotiation, and reserve establishment for claims
- Provides file review feedback and in some cases direction on file completion
Adjuster Production
- Manage budgeted revenue expectations in conjunction with individual adjuster production
- Manage own file handling as required by management and meet production targets in line with corporate expectations
Employee Development
- Coach and develop employees by providing on-going feedback on technical and quality issues
- Prepare and discuss performance reviews with staff members
- Support technical training and other development requirements
Resource Management
- Monitor and assess resources (capacity) vs. volume in conjunction with Human Resources and the management team
- Responsible for the recruitment and selection of adjusters for the branch
- Provide leadership to cross-functional staff and ensure maximization of performance, motivation and production
Accountabilities [and to whom]
- Reports to District Manager
- Active participation and feedback in developing plans and problem solving issues – Branch personnel.
- Participating and executing against the QA plan – QA Leader.
- Ensure timely and quality delivery of services – Insureds, claimants and other clients.
Education, knowledge and experience required
- A combination of education and experience equivalent to a College or University degree with minimum 5+ years’ experience as an Adjuster within the insurance services industry.
- Candidates must hold a valid BC Level 2 or 3 Adjuster’s license
- Associate or Fellow of the IIC or CIP or FCIP would be an asset.
- Specialty in property preferred, multiline also acceptable.
- Proven adjusting skills.
- Strong communication skills both written (including technical) and oral
- Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
- Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
- Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
- Strong commitment to ongoing education and learning.
- Demonstrated abilities in business development activities.
Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process