Outside Claim Representative, Property-Work from home
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
This job is responsible for demonstrating proficiency in first party estimating, investigation, evaluation and negotiation at the most reasonable cost. Satisfy customer needs and ensure file quality. Applying and explaining applicable coverage to all relevant parties and documenting claims files. Accountable for providing efficient and timely service to all customers and is expected to work with a moderate degree of autonomy, within established authority.
Primary Job Duties & Responsibilities
Handling 1st party Property claims of moderate complexity as assigned: Completing field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates. Investigating and evaluating all relevant facts and information on new, transferred and ongoing low to moderate complexity first-party property claims for the purposes of evaluating the scope of the loss and determining appropriate coverage and indemnification to effectively manage loss and expense costs. Accessing and inspecting all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spaces. Establishing timely and accurate claim and expense reserves: Negotiating and conveying claim settlements within authority limits. Writing denial letters, Reservation of Rights and other complex correspondence. Controlling damages through proper usage of cost containment tools. Meeting all quality standards and expectations per Best Practices. Maintaining an effective diary system and document claim file activities in accordance with established procedures. Managing file inventory to ensure timely resolution of cases. Handling files in compliance with provincial regulations, where applicable. Providing excellent customer service to meet the needs of the insured, broker and all other internal and external customers. Identifying and referring claims with Major Case Unit exposure to the Unit Manager. Recognizing when to refer claims to Travelers Investigative Services Unit and/or Subro Unit. Performs administrative functions such as expense accounts, time off reporting, etc. as required Performs any other duties as required. Occasional Catastrophe Duty, including other offices and provinces may be required.
A minimum of one year previous work experience. Experience utilizing computer technology; such as Microsoft Office, e-mail, Web-enabled applications, and database software required. Ability to accurately compute a variety of numerical calculations required. Licensing Required: In order to perform the essential job functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with provincial and Travelers requirements. Valid driver's license required. Must secure and maintain company credit card if required.
Education, Work Experience & Knowledge
College degree or equivalent in business discipline. Previous property claim handling experience is preferred. Knowledge of construction, estimating and estimating system (Xactimate preferred). Must display solid verbal and written communications skills. CIP designation a plus.
Licensing or Certificates
Valid driver's license In order to perform the essential job functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with provincial and Travelers requirements. Generally, License(s) are required to be obtained within three months of starting the job.
Job Specific & Technical Skills & Competencies
Excellent organizational skills with the ability to work independently. Solid analytical skills. Excellent negotiation skills. You will have to work from a home office Location : St Johns NB or Fredericton NB.
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