CSR - Commercial Lines

HUB’s vision is to be everywhere risk exists – today and tomorrow.  Helping protect what matters most.   HUB continues to grow and seeking a dynamic CSR to join our Commercial Lines team based in Oakville, Ontario. CSRs works with a producer on a book of business, building up long-term relationships with them. They play a central role in maintaining the relationship with the client, and addressing the client’s needs.

This is an ideal role for a strong team player who is detailed oriented, enjoys working with people and a commitment to deliver results on required deadlines. 

 

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and satisfaction. By joining HUB you will become part of rapidly growing company that offers significant opportunity for advancement and growth. HUB is a company where your contributions will make a difference. This person will be reporting to the VP, Commercial Lines.

 

Responsibilities:

  • Meeting existing clients’ needs, including quotations, premium adjustments, endorsements
  • Client enquiries, taking claims and handling renewals
  • Prepare and monitor insurance submissions, proposals, and summaries of insurance
  • Monitor the processing of binders, certificates and billings
  • Take client calls and answer questions regarding coverages, accept and process online quotes,
  • Act as one of the primary points of contact on accounts; responsible for maintaining key client and insurer relationships
  • Negotiate with insurers on coverage and price so as to best meet the needs of the client in conjunction with the producer
  • Collect premiums from clients in a timeline pursuant to HUB standards
  • Utilizing third party systems for policy issuance
  • Advocate for clients during claims process
  • Other related duties as may be required from time to time

Qualifications:

  • Minimum 2-3 years’ experience in Commercial Lines
  • College diploma and/or university degree or equivalency
  • RIBO license; CIP/CAIB/CRM designations preferred
  • Strong customer service focus with the ability to deliver positive customer experiences
  • Demonstrated ability to communicate (written and verbal), present and influence credibly and effectively at all levels of the organization, including executive
  • Proficiency in typing and with computer applications, including MS suite
  • Experienced in delivering client-focused solutions based on customer needs
  • Ability to work independently and in a team
  • Effective organizational skills and time management

 

HUB International Ontario offers a full spectrum of insurance and related services, including Property/Casualty, Home & Auto, Employee Benefits, Wealth Management and Risk Services, to a large and diverse client base. Internationally we are a leading insurance brokerage offering products and services with offices in Canada and the US.  Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.