Licensing Program Coordinator – IIBC

Department:      The Insurance Institute of British Columbia (IIBC)

Reports to:        Manager, IIBC

Job Summary:  The Insurance Institute of BC is a non-profit organization that provides educational and professional development opportunities to the property and casualty insurance industry.

This well organized individual is responsible for managing the licensing program including coordinating, proctoring and evaluating examinations.

DUTIES & RESPONSIBILITIES

Broker/Adjuster Level 1 Licensing Program:

  • Administer the Level 1 Licensing program registration, fee payment and examination booking
  • Coordinate in-class licensing courses with various BC Colleges
  • Ensure student lists are received promptly from the colleges, enter membership and
    assist with online tutorial access
  • First point of contact for email and telephone inquiries pertaining to the licensing program
  • Proctor examination sessions in Vancouver
  • Coordinate satellite exam locations and proctors
  • Mark examinations, provide grades to candidates and issue certificates
  • Conduct analysis and reports on success and failure rates
  • Issue invoices to colleges for administration and exam fees
  • Coordinate and proctor RIBO exams

BCIT Full-Time Insurance Program:

  • Manage BCIT student memberships
  • Assist students with exam registration process
  • Provide support to BCIT students as required
  • Liaise with BCIT program head

Administration:

  • Product set up and management in Institute platform
  • Update candidate records and grades in database
  • Responsible for the coordination and completion of all financial data reporting associated with the Licensing Home Study program such as the monthly activity reports
  • In conjunction with the Manager, complete an annual budget projection
  • Keep website current with up-to-date course information and registration forms
  • Provide back-up and support for the reception desk and the rest of the team

SKILLS & ATTRIBUTES

  • Excellent customer service skills
  • Excellent organizational skills and attention to detail
  • Self-directed and have the ability to multitask
  • Strong communication and interpersonal skills
  • Good judgment and good problem solving skills
  • Ability to work under pressure and meet deadlines in a fast past environment
  • Ability to work independently and within a small team environment
  • Proficient with Microsoft Office (Word, Excel and Power Point), internet browsers and email systems
  • Comfortable learning new computer applications

QUALIFICATIONS

  • Insurance related employment would be an asset
  • Two years of solid customer service experience
  • CIP designation or currently enrolled in the CIP program or hold a Level 1 insurance licence

TO APPLY: Qualified applicants please submit a resume AND cover letter to dbolduc@insuranceinstitute.ca prior to November 26, 2018.

The Insurance Institute welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. We thank you for your interest, however, only those candidates selected for an interview will be contacted.