Country Insurance Manager

The Panalpina Group is one of the world's leading providers of supply chain solutions. The company combines its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions for eleven core industries. Drawing on in-depth industry know-how and customized IT systems, Panalpina manages the needs of its customers' supply chains, no matter how demanding they might be. Energy and Project Solutions is a specialized service for the energy and capital projects sector.

The Panalpina Group operates a global network with some 500 offices in more than 70 countries, and it works with partner companies in over 90 countries. Panalpina employs approximately 14,500 people worldwide who deliver a comprehensive service to the highest quality standards – wherever and whenever.

We are looking to hire a Country Insurance Manager to manage and administer shippers interest claims filed For Canada. Provide technical expertise and advice related to incidents, insurance, claims matters and loss prevention initiatives for the above mentioned shippers interest. Obtain the best possible claims settlement for the Group as speedily as possible. Carry out dedicated insurance-related assignment within corporate insurance management. Liaise with the company and insurance broker for company related policies. Train the insurance segment to Sales Representatives. Manage contract database and legal formalities for Canada.


• Assess and document factual background of shippers interest claims matters; establish and update claims file

• Safeguard rights of recovery

• Liaise with internal and external stakeholders, such as local and foreign Panalpina staff, claimants, recovery agents, third party claims administrators, surveyors, loss adjustors and insurance carriers

• Enter and update claims data in on-line claims data base according to corporate instructions

• Manage and settle claims matters in accordance with corporate instructions

• Provide first-tier advice and support to Panalpina staff related to any claim matter

-Administration of all incidents and claims for management area, in the absence of the Claims Manager

• Ensure that Canadian policies are kept current and submit Country Insurance Portfolio Form (PAC-FOR-191) to PAC on a regular basis

• Complete PAC-FOR-189 Property Damage Value Declaration (PD/BI/EE) Form and submit to PAC on regular basis

• Manage and Administer cargo insurance coverage in respective management area

• Coordinate and liaise with insurance brokers and insurance carriers;

• Report monthly cargo insurance activities within a respective management area

• Report cargo insurance profits on a monthly basis

• Enter and update claims data in on-line claims database in according to corporate instructions

• Provide advice/support and train Panalpina staff for insurance matters

• Review and advise on insurance clauses within RFQs and contracts

• Maintain Board Resolutions and Minutes

• Ensure that any changes in Directors are timely reflected in the Corporate Resolutions

• Ensure that Corporate Filings be kept up to date, for all inter-provincial offices

• Maintain database of Canadian Contracts (except trucker information)

• Ensure that contracts are kept in fire-proof locked location

• Update cheque-signing authorities and notify bank of changes to the signatories

• Control, and coordinate all related Health, Safety and Environmental control and procedures for the Business Unit.

• Perform assigned tasks to support Panalpina meets its objectives and targets regarding quality, health, safety and environment as documented in IMS and follow all requirements as set out in the QHSE policy

• It is the responsibility of all staff to ensure that their day to day activities embrace sustainability/Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace

• Other tasks as assigned


• Minimum 3 years’ experience

• Insurance Brokerage license, an asset

• Relative working experience in the insurance or related service industry (e.g. insurance broker, loss adjustor, recovery agent, (paralegal etc.);

• 3 years of claims handling experience in the logistics and transportation industry (including marine insurance, Commercial General Liability (CGL), property and employer’s liability


• Strong decision-making capabilities and high accountability

• Capable of generating practical, timely solutions

• Willing to engage in constructive discourse and obtain consensus

• Pragmatic individual who possesses high-energy and resilience

• Ability to work independently, under pressure, and to exercise initiative

• Excellent oral and written communication skills

• Extremely ethical and honest Person

• Team player with good social skills


• Excellent command of the English language

Specifics for Job / Environment

• MS Office, strong Excel skills

• On-line claims database (PUMA Speed)


If you wish learn more about this opportunity please apply

Panalpina Inc. is an Equal Opportunity Employer – Panalpina Inc. souscrit au principe d’équité en matière d’emploi

*Panalpina welcomes and encourages applications from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process including recruitment, assessment, selection and hiring stages. Please call 905-755-4545 should you require any accommodations.