Associate Insurance Advisor

The Associate Insurance Advisor I is a key player in the support and development of the agency operation primarily through the sales and service of The Co-operators personal lines products (auto and home insurance) and may provide some basic support for additional product lines. 


What you’re responsible for: 

  • Sales, service and profitable growth of personal lines insurance products. 
  • Advise and recommend coverages and policies that best meet client needs. 
  • Prospect and cross sell by identifying and recommending additional products/services that benefit the client. 
  • Complete front-line risk assessment and selection following underwriting guidelines. 
  • Identify which risks require inspections and re-inspections. May be required to complete inspections. 
  • Achieve individual goals for client service, sales, quality and productivity. 
  • Support programs to build multi-client relationships. 
  • Respond to client questions and concerns, resolve customer complaints and escalate issues appropriately. 


What to expect: 

  • Strict confidentiality with respect to client’s financial status and other personal information.   
  • This role involves direct contact with clients and/or service providers in their environment.   
  • You may be required have your own vehicle, valid driver’s license and insurance.    
  • You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate.  


To be successful: 

  • You remain focused and optimistic in the pursuit of a goal, despite barriers, until the objective is achieved and effectively manage your time in the quest of client satisfaction.   
  • You leverage information about client’s needs and situations to qualify sales opportunities and exhibit strong communication skills that allow you to clearly convey messages.  
  • You are committed to continuous improvement and building productive client relationships in order to exceed client expectations.   
  • You’re an effective team player and provide guidance to support the development of your peers.  


To join our team: 

  • General Insurance License is required
  • Meet all provincial-licensing requirements in accordance with continuing education in order to obtain and maintain all licenses.
  • One (1) year sales and service experience or related business experience is preferred.
  • Knowledge of auto and property insurance products and experience with selling techniques is an asset.


What we offer:

  • Training and development opportunities to grow your career with one of Canada’s Best Employers.   
  • Opportunities to give back to your community.   
  • A competitive compensation package and benefits program.