London Claim Analyst - One Year Contract

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Overview:     

Based in Toronto, and reporting to the London Head of Claims, the candidate’s primary role will be providing support in the broking and processing of Reinsurance and Binding Authority Claims. The candidate requires Claims and Binding Authority processing experience and preferably has a good knowledge of Xchanging systems and processes including ECF. The successful candidate will analyze and evaluate claims data being reported by reinsureds / coverholders for processing according to contract terms and guidelines and following established company procedures.  He/she will assure the delivery of strong technical servicing of clients’ accounts from a claim perspective.  

Responsibilities:

Reinsurance Business:

  • Primary mandate is to provide support in the broking of Property, Casualty and Specialty Casualty Reinsurance Claims.
  • Analyze/evaluate and process excess, proportional and facultative reinsurance claims according to contract terms and guidelines, and established company procedures. 
  • Liaise with reinsureds and reinsurers regarding claims queries and issues as mandated.
  • Analyze and evaluate contract wordings in order to determine coverage and indemnity owed to the loss according to the terms and conditions of the original policy and reinsurance contract.
  • Maintain follow-up records and review claim files to expedite the reporting of developments according to contract reporting guidelines.
  • Timely performance of technical functions, drawing on technical experience and internal resources to meet department objectives and expectations.
  • Populate reports, spreadsheets and other related business material as required.
  • Maintain claim files following established company procedures and update information in the company database.
  • Update claims movement and non-cash collection information on the ECF system.
  • Work with Finance and Operations to ensure prompt payment of claims.
  • Assist brokers and senior management with the preparation of claim data for client presentations

Binding Authority Business:

  • Review submitted claim bordereau to ensure integrity and completeness of the data provided before reporting to Capacity Carriers.
  • Review submitted referrals and notices to ensure integrity and completeness of the data provided before reporting to Capacity Carriers.
  • Process claim bordereau, referrals and cash calls through Xchanging using Electronic Claims File (ECF) system and entering claims information into our ATLAS system. 
  • Work with Finance and Operations to ensure prompt payment of claim bordereau and cash calls. 
  • Update claims movement and non-cash collection information on the ECF system.
  • Maintain Claims information and advise the London Head of Claims of overdue account collections and/or claim concerns or issues.
  • Update and maintain control sheets of payments made by Coverholders and /or Capacity Carriers
  • Take responsibility for the accurate completion of special projects and other related tasks as assigned

Requirements

  • 5 years plus of technical claim support experience with extensive knowledge of handling binding authority agreements.  Preferably from a broking or MGA background.
  • Good  knowledge of the London Market processes for Xchanging Services ( i.e. CLASS and ECF)
  • Confident and well organized.  Able to handle bordereau and individual claim referrals and notices.  
  • Flexible and adaptable to changing multiple priorities.  Able to make effective use of the time and resources available. 
  • Strong computer skills in a window based environment.  Able to work with Excel spreadsheets and Word documents.
  • Excellent communication skills both written and verbal.
  • Able to produce timely and accurate information for management reports.
  • Customer Centered:  Always trying to attain a constant standard of 100% with internal and external customer satisfaction in all areas. 
  • Adhere to Beach’s key cultural traits – integrity, collegiality, teamwork, and open communication.  Enhance and foster a cohesive working relationship with Broking, Operations and Finance.