Aviation Claims Adjuster

Position: Aviation Claims Adjuster 

Reports to: Head of Claims, Canada

Department: Claims

Location: Toronto Office - Markham, Ontario

Company Background:

Global Aerospace Underwriting Managers (Canada) Limited (“Global”, “Company” or “We”) is a wholly owned subsidiary of Global Aerospace Underwriting Managers Limited (Global), a world leading provider of specialist aviation and aerospace insurance, servicing the needs of the aviation industry for over 100 years. Global operates as a Joint Underwriting Agency on behalf of a number of leading Insurance Companies (Insurance Pool members). Global is a full-service agency with authority for underwriting and claims delegated to Global by its participating Pool members.

Purpose of Position: 

Reporting to the Head of Claims, Canada, the Aviation Claims Adjuster role supports our Claims and Underwriting Teams. A key part of the role is to provide a claim experience that maximises client satisfaction and helps to deliver top and bottom-line results for Global. The Aviation Claims Adjuster is expected to provide technical expertise across our general aviation and aerospace/products claims.

Key Responsibilities:

•       Demonstrate an understanding of the various insurance products offered by the Company and their functions

• Under the guidance of Senior Claims Adjuster and Head of Claims, adjust and process claims presented to the Company in accordance with the Claims Manual

•     With guidance from management, assist in the negotiation of acceptable settlements within the 

    coverage

• Monitor the work of service providers and seek to influence the handling of the claim, as necessary to protect Insurers’ and Policy Holders’ interests

• Establish and maintain appropriate reserves for all claims in accordance with the Claims Manual

• Assist Head of Claims with preparation of management information, data mining and data cleansing

• Comply with the Claims Manual along with other instructions from management to deliver excellent customer service

• Manage personal workflow and develop networks to stay informed and knowledgeable of market trends and developments, while advising management and colleagues as appropriate

• Act as an effective ambassador for Global Aerospace and its Claims Services at every opportunity

•   If appropriate, establish separate Global reserve if leader’s reserve is inadequate

•   Process claims transactions presented to the Company electronically
• In conjunction with Head of Claims and the Senior Claims adjuster, consistently ensure:
• appropriate reserves are established in a timely manner on lead claims
• authority limits are not exceeded
• compliance with guidelines for service providers is monitored
• compliance with the conflicts policy and procedures is maintained
• timely communication is managed with the Claims team, regarding important and relevant issues, as they arise
• instructions are clearly understood by brokers/service providers
• provision of excellent service to brokers

Preferred Education Level(s): 

• Recent graduate at degree level
• Diploma/certificate graduate in a relevant Aviation program
• CIP qualified 
• Other relevant Aviation Industry experience (AME etc.)

Experience:

• Administrative experience in an office environment
• Knowledge of standard software packages e.g., Word, Excel, PowerPoint
• Comfortable working with large volumes of data to analyse trends and perform statistical analysis

Personal Attributes: 

• Excellent verbal and written communication skills
• Strong organisational, time management and co-ordination skills
• Excellent attention to detail and keen ability to prioritise and organise a high workload
• Strong self-motivation skills with an ability to make swift decisions 
• French language skills desirable

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