Compliance Officer (18-month Contract)

Department: Supervision & Deposit Insurance   
Full/Part Time: Full Time  
Job Type:  Contract  
Location: Vancouver  
Work Arrangement: Hybrid  
Salary Range: $71,397.00 - $104,693.00  
Close Date: September 12, 2024

Job Summary
BC Financial Services Authority (“BCFSA”) helps to protect British Columbians during the biggest financial decisions in their lives. We regulate B.C. ’s financial services sector, including credit unions, real estate licensees, registered pension plans, insurance and trust companies and mortgage brokers. Through modern, effective and efficient oversight, BCFSA protects consumers by impartially setting and enforcing standards across the entire sector ensuring the prosperity of the province.  

BCFSA is an equal opportunity employer and welcomes applications from all groups. This includes Indigenous Peoples, women, visible minorities, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who may contribute to diversity at BCFSA. 

We recognize unique styles, perspectives, beliefs, and creativity that support a diverse, respectful, inclusive and collaborative work environment. To achieve this, we are committed to: 

• Hiring team members who represent the population we serve; 
• Removing barriers that may prevent equitable employment; and 
• Supporting respectful work environments where everyone feels included and able to produce excellent results. 

BCFSA is proud to be Great Place to Work Certified™. This is based on direct feedback from our Team Members. Our organization has also been selected as one of BC's Top Employers (2024) in recognition of our competitive compensation, work-life balance, and progressive programs.  

WHAT WE OFFER: 
When you join us, you become part of a high-performing team. Here, each Team Member can bring their unique talent to make outstanding contributions as we work towards the common goal of protecting British Columbians during the most important financial transactions in their lives. We offer:  •    Healthy living and work-life balance  
•    Comprehensive health and wellness benefits plan  
•    Opportunities for personal and professional development 
•    Competitive compensation  
•    A challenging and engaging team environment 
•    Defined benefits pension plan which provides guaranteed income for life 
•    Flexible work arrangement for eligible positions 
•    Our team members enjoy the flexibility of a hybrid work model. They can choose every day where they want to work to be the most effective, from the comfort of their home to our beautiful office in downtown Vancouver. (Eligibility may vary, depending on position).

SUMMARY

The position is responsible for assessing and resolving low to medium risk complaints and enquiries within established service standards.

ACCOUNTABILITIES

• Receives and responds to routine enquiries.
• Gathers information, applies legislation, and identifies any regulatory issues.
• Assigns risk ratings to complaints, determines priorities, and collaborates on the development of action plans; prepares materials for escalated complaints.
• Manages and resolves low to medium risk complaints with straightforward fact patterns using established standards to apply legislation, regulations, and policies.
• Escalates high risk, or complex files and provides support to senior staff on high priority investigations and examinations.
• Maintains complete and up to date records and case management systems.
• Identifies issues and complaint trends and recommends proactive intervention strategies.
• Contributes to the team’s development of internal work practices (e.g., policies, procedures, and tools).
• Provides orientation and training to internal and/or external stakeholders within area of responsibility.
• Contributes to, participates in, and supports organizational business transformation initiatives.

JOB REQUIREMENTS

• Experience dealing with difficult or challenging individuals.
• Knowledge of relevant legislation, regulations and/or policies governing the regulatory program or similar regulatory programs.
• Knowledge of risk management principles and methods.
• Ability to conduct open-source searches.
• Ability to influence compliance with legislation, regulation, and policy.
• Superior oral and written communication skills.

EDUCATION

• Post-secondary education in business or public administration, and some related experience, or an equivalent combination of education and experience.

Related experience includes:

• Providing service to the public and industry.
• Interpreting and applying legislation, regulations and/or policy.
• Analysis of complaints and enquiries.

Preference may be given to applicants with experience in the insurance sector and/or in a regulatory environment.

PROVISOS
Candidates must be eligible to work in Canada and living in British Columbia or intent to settle in the province.
Internal candidates are kindly requested to use their BCFSA email address when applying for this position. This will help us identify and streamline the internal application process.

Hiring Process Accommodation 
BCFSA wants to ensure every job applicant is treated fairly and with respect and encourages applications from all candidates, including those with diverse abilities. We welcome you to inform us confidentially if you may require any special support in the application process, including disability accommodation, in order to participate fully in our recruitment experience. Email us at careers@bcfsa.ca to notify us of any needs related to your job application.